Effective date: August 22, 2026
These Terms and Conditions (“Terms”) govern your use of waterdamagerestorationservicesnyc.com (the “Website”), operated under the name Water Damage Restoration Services NYC (“we,” “us,” or “our”). By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website.
Website Purpose
The Website provides general information about water-damage inspection, emergency response, extraction, mitigation, cleanup, drying, repair, reconstruction, contents handling, and related restoration services. Website content is not a substitute for an onsite assessment, written estimate, approved scope of work, professional engineering opinion, environmental assessment, legal advice, insurance determination, or emergency instruction from public authorities.
Emergency and Safety Information
Do not rely on the Website as an emergency-dispatch system. If there is a risk of electrocution, fire, structural failure, contaminated water exposure, gas release, serious injury, or another immediate threat, leave the affected area when safe and contact 911, the fire department, utility provider, building management, or another appropriate authority.
Submitting a form, leaving a voicemail, or sending an email does not guarantee an immediate response or create a service agreement. Arrival estimates shown on the Website are estimates only and may change because of traffic, weather, storm demand, parking, building access, elevator scheduling, safety restrictions, staffing, or other conditions.
Service Enquiries and Scope
A request for information is not an acceptance of work. Services begin only after the appropriate parties confirm access, authority, scope, pricing or payment arrangements, and any required authorization. The actual scope depends on conditions observed at the property, including the source, water category, affected materials, hidden moisture, safety, contamination, access, occupancy, building requirements, and changes discovered during work.
Permanent source correction may require a plumber, roofer, electrician, engineer, environmental professional, appliance technician, utility provider, building professional, or other qualified trade. Restoration work does not automatically include every source repair, regulated service, permit, specialty test, or third-party service.
Estimates, Changes, and Payment
Website descriptions and general price discussions are not binding estimates. Any estimate may be revised when concealed damage, contamination, access limitations, material conditions, code requirements, owner selections, or other scope changes are identified. Additional work may require separate authorization.
The customer or other responsible party remains responsible for approved charges according to the applicable service documents, regardless of whether an insurance claim is submitted, delayed, reduced, disputed, or denied.
Insurance
We may provide photographs, moisture readings, work records, estimates, invoices, or other documentation when included in the service scope. We do not determine insurance coverage. The insurer and policy terms control coverage, deductibles, limits, depreciation, authorization, reimbursement, and payment. Website statements are not promises that an insurer will pay for any service or loss.
Your Responsibilities
When contacting us or requesting service, you agree to provide information that is accurate to the best of your knowledge and to disclose known hazards, contamination, access restrictions, occupants, pets, building rules, and relevant property conditions. You must have authority to request access or work, or clearly identify the person who has that authority.
You are responsible for following safety instructions, maintaining appropriate property insurance, protecting valuables when safe, providing lawful access, and obtaining approvals required from owners, landlords, managers, boards, insurers, or government authorities.
Acceptable Website Use
You may use the Website only for lawful purposes. You may not:
- Submit false, misleading, fraudulent, abusive, unlawful, or unauthorized requests.
- Attempt to gain unauthorized access to the Website, server, forms, accounts, or connected systems.
- Introduce malware, automated attacks, harmful code, scraping that burdens the Website, or tools intended to disrupt service.
- Impersonate another person or misrepresent your authority concerning a property or service request.
- Copy, republish, sell, or exploit substantial Website content without written permission, except as allowed by law.
Intellectual Property
The Website’s original text, design, graphics, photographs, logos, service descriptions, organization, and other content are owned by us or used with permission and are protected by applicable intellectual-property laws. Limited personal use of the Website does not transfer ownership or grant a license to use our trademarks, branding, or content commercially.
Third-Party Links and Services
The Website may include links to government resources, maps, insurers, manufacturers, social platforms, or other third parties. Links are provided for convenience or reference. We do not control or endorse every statement, product, service, security practice, or privacy practice on third-party websites.
No Warranties
To the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis. We do not warrant that the Website will be uninterrupted, error-free, completely secure, or suitable for every property condition. We do not guarantee that general Website information will accurately predict the scope, duration, cost, drying response, repair outcome, salvageability, insurance result, or regulatory requirement for a specific loss.
Nothing in these Terms excludes a warranty or right that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of or inability to use the Website, reliance on general Website information, third-party websites, delayed electronic communications, or unauthorized access beyond our reasonable control.
These Website limitations do not replace or modify obligations expressly accepted in a separate written service agreement. Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.
Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Water Damage Restoration Services NYC and its personnel from claims, liabilities, losses, and expenses arising from your unlawful misuse of the Website, material misrepresentation, infringement of another person’s rights, or submission of information you were not authorized to provide. This provision does not require indemnification for conduct that cannot legally be indemnified.
Privacy
Our collection and use of information through the Website are described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.
Governing Law and Disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Subject to applicable law and any separate written agreement, disputes concerning the Website will be brought in a court with jurisdiction in Kings County, New York. Nothing in this section prevents either party from seeking relief in another venue when required by law.
Severability and Waiver
If a provision of these Terms is held unenforceable, the remaining provisions remain in effect to the extent permitted by law. A failure to enforce a provision is not a waiver of the right to enforce it later.
Changes to These Terms
We may update these Terms to reflect changes in the Website, services, operations, or law. Updated Terms will display a revised effective date. Your continued use of the Website after an update constitutes acceptance of the revised Terms.
Contact
Questions about these Terms may be directed to:
Water Damage Restoration Services NYC
16 Court Street, 30th Floor
Brooklyn, NY 11241
Phone: +1 (917) 203-4372
Email: info@waterdamagerestorationservicesnyc.com