Effective date: August 22, 2026
Water Damage Restoration Services NYC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit waterdamagerestorationservicesnyc.com (the “Website”), contact us, or request information about our water-damage restoration services.
By using the Website, you acknowledge the practices described in this Privacy Policy. If you do not agree with these practices, please do not submit personal information through the Website.
Information We Collect
We may collect information that you provide directly when you call, email, submit a form, or otherwise communicate with us. This may include:
- Your name, telephone number, and email address.
- Property type and general property location.
- The reported source or cause of water damage.
- Whether water is still active.
- A description of affected rooms, when the damage began, and other details you choose to provide.
- Photographs, documents, or other information you voluntarily provide while discussing a service request.
- Records of communications, service enquiries, estimates, authorizations, and work-related documentation.
Please do not send Social Security numbers, payment-card information, passwords, medical information, or other highly sensitive information through the Website’s general contact forms.
Information Collected Automatically
When you visit the Website, our hosting, security, analytics, and website-service providers may automatically receive technical information. This can include your Internet Protocol address, browser and device type, operating system, referring page, pages viewed, approximate location derived from an IP address, visit dates and times, and information about interactions with the Website.
The Website uses WordPress and Elementor technologies and loads a Google tag. Cookies, pixels, local storage, and similar technologies may be used to operate the Website, maintain security, understand traffic, measure performance, and improve content. Google and other providers may process information according to their own privacy policies.
How We Use Information
We may use information to:
- Respond to enquiries and contact you about a requested service.
- Understand the reported property condition and determine an appropriate next step.
- Coordinate inspections, emergency response, estimates, restoration work, documentation, and follow-up communications.
- Operate, maintain, secure, troubleshoot, and improve the Website.
- Measure Website use and understand which pages and services visitors find useful.
- Maintain business records and protect our rights, property, users, personnel, and operations.
- Comply with applicable laws, legal processes, insurance-related documentation requirements, and regulatory obligations.
How We May Share Information
We do not state that personal information is sold for money. We may disclose information when reasonably necessary to operate the Website or respond to your request, including to:
- Website hosting, form-processing, email, telephone, analytics, security, storage, and technology providers.
- Authorized employees, contractors, restoration personnel, consultants, and professional advisers.
- Plumbers, electricians, roofers, environmental professionals, building representatives, or other trades when coordination is requested or reasonably necessary.
- Insurance representatives, property owners, tenants, landlords, managers, boards, or other authorized decision-makers connected with a project.
- Government agencies, courts, law enforcement, regulators, or other parties when required by law or necessary to protect legal rights and safety.
- A successor or potential successor in connection with a merger, financing, reorganization, sale, or transfer of all or part of the business.
Third parties are responsible for their own privacy practices. Do not authorize disclosure to another person or organization unless you have the right to do so.
Cookies and Analytics Choices
You can adjust your browser settings to block or delete cookies. Blocking cookies may affect Website functions. You may also use browser privacy tools or controls offered by relevant analytics providers. Because browser-based “Do Not Track” signals are not interpreted consistently across the industry, the Website may not respond to every such signal.
Data Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining project and business records, resolving disputes, enforcing agreements, meeting insurance or legal requirements, and protecting the Website. Retention periods vary according to the information and the reason it is held.
Data Security
We use reasonable administrative, technical, and physical measures designed to protect information. No website, email system, telephone system, transmission method, or storage system can be guaranteed completely secure. You provide information electronically at your own risk and should use appropriate care when deciding what to send.
Your Choices and Requests
Depending on applicable law and our reason for retaining information, you may ask to access, correct, or delete personal information you submitted, or request that we stop certain communications. We may need to verify your identity and authority before acting. Some information may be retained where permitted or required for legal, security, recordkeeping, dispute-resolution, or business purposes.
To make a privacy request, email info@waterdamagerestorationservicesnyc.com or call +1 (917) 203-4372. Describe your request and the information involved. We will review the request under applicable law.
Children’s Privacy
The Website is intended for property owners, tenants, managers, and other adults seeking property-restoration information. It is not directed to children under 13, and we do not knowingly seek personal information from children under 13 through the Website. A parent or guardian who believes a child submitted information may contact us to request review and deletion.
Third-Party Websites
The Website may link to government agencies, mapping services, professional resources, social platforms, or other third-party websites. We do not control those websites and are not responsible for their content, security, or privacy practices. Review the policies of any third-party service you use.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, technological, legal, or regulatory changes. The revised policy will display a new effective date. Continued use of the Website after an update means the revised policy applies to subsequent Website activity.
Contact Us
For questions or privacy requests, contact:
Water Damage Restoration Services NYC
16 Court Street, 30th Floor
Brooklyn, NY 11241
Phone: +1 (917) 203-4372
Email: info@waterdamagerestorationservicesnyc.com